Securus Technologies, a leader in civil and crime justice technology, recently made a reach out to its customers to find out what they could do to make crime investigation and actual correctional facilities safer and more efficient.
This is a great venture as it touches on what Securus focuses on in this otherwise delicate niche. The company made public the comments, emails and formal letters received in response to its request. The fact that these responses are straight from officers who are actively involved in preventing or solving crimes and ensuring that the correctional facility environment is safer and better makes everything even more practical.
The gathered information focused on what the officers and other stakeholders think Securus should do to make inmates, parolees and their loved ones safer. According to Richard A. Smith, the Chair and Chief Executive Officer over at Securus Technologies, the move was bound to bring out the most pertinent issues in the market and make them know to team players across the board.
Real Problems That Are Easily Overlooked
Most of the comments hint on realistic problems that are otherwise easy to overlook. Things like automatically monitoring inmate calls and only escalating a call to a human monitor once specific keywords are used might sound complex and unnecessarily but it is great when trying to keep contraband off our cells.
I believe that Securus efforts to dig deep into what users think of its software and what they have to say about it is a great way to give it insight into making the right development decisions in future. While it shows some of the loopholes in their systems, it is still a great learning experience that will cut across the board.
Furthermore, the fact that Securus Technologies chose to make this information public shows that the company is more interested in making the system efficient and safer to the extent of sharing insider information with its competitors.